B2B SaaS · PE-backed scaleup · Poland
A first-ever Head of CS, brief to offer in six weeks.
weeks to offer
interview stages
The brief.
A PE-backed European B2B SaaS company, scaling from 30M to 110M PLN ARR through an active buy-and-build strategy, needed its first-ever Head of Customer Success to own NRR, GRR, churn, adoption and ARR expansion. With four acquisitions closed in nine months and three other active TechTree mandates at the same client, the search demanded a precise pipeline with zero candidate overlap in a narrow Warsaw and Krakow market.
The search.
Rather than launching cold, we cross-referenced a closed pipeline from a prior analogous CS search, moving warm, mapped candidates straight into the process. A supplementary longlist focused on Warsaw and Krakow B2B SaaS CS leaders, every list approved before any contact. Multiple candidates progressed simultaneously through a four-stage process.
The hire.
Brief to accepted offer in roughly six weeks. By week five, two candidates sat at third interview and two at fourth concurrently, giving the client genuine choice at final stage before the placement closed.
"Multiple finalists in parallel at final stage, giving the client genuine choice."
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